After reading my colleague’s blogs of November 19 How do you measure the productivity of all areas in an office? and November 23rd More on measuring Productivity on Silkin Management Group’s other blog sites, I thought I’d add my knowledge of ways to measure productivity in a health care office.
The November 23rd article discussed that, in order to come up with a good statistic to measure production, you first have to figure out the product produced by that area or position. Then, once the product is worked out, you can figure out what metric best measures the production of that product. This article used a receptionist in a health care office as an example, since most of Silkin Management Group’s clients are health care professionals.
Here’s another example that anyone reading this might find useful in the management of their practice. What might be the product and statistic of a doctor in terms of his/her job of examining a patient and presenting the proper treatment plan? You might try the idea below as we’ve seen it work very well for Silkin clients:
- Product: A patient/client who is fully briefed on their, or their animal’s health condition including any non-optimum conditions that might exist, with remedies to the non-optimum condition/s presented in a clear and understandable way so that they are fully understood and agreed to.
- Statistic: Percentage of treatment plans accepted.
This is an easy way for any doctor to see how well his/her treatment plans are presented and understood. A low percentage would indicate that the doctor needs to learn the proper way to deliver treatment plans so that the great, great majority get accepted and begun. There are very specific techniques that we, at Silkin Management Group, teach our clients that routinely result in a high acceptance rate of treatment plans.
If you would like to know more about this or any aspect of managing your practice, visit us on the web at:
Email us at:
info@silkinmanagementgroup.com
All the best,
Bill Hickey
Consultant
Silkin Management Group
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